SilverCloud Sign-up
SilverCloud Sign-up Start
Welcome to SilverCloud
Before we begin, please note:
- Everything you do on SilverCloud will remain completely confidential, with should it become apparent that you or someone else is at risk of harm.
- If your supporter believes there is a physical danger to you or another person, or that intervention may be necessary to protect you or others from physical harm.
- If there is a legal requirement for your supporter to provide information to others.
- If your supporter feels that a child is at risk or is experiencing emotional, physical, sexual abuse or neglect this may have to be reported to social services in line with child protection guidelines.
- To give you the best experience there are elements of your information that we need to store and process, in line with our
- information you enter directly;
- information given about you (by a supporter);
- and information collected automatically when you use the platform.
- SilverCloud is not an emergency service as your supporter can’t respond to you in real-time. If you need urgent help please
Please Note: For your own and others’ safety, there are some situations where complete confidentiality cannot be guaranteed:
SilverCloud takes your privacy and security very seriously, and we consider carefully any information that we need to collect or store.
The only information that we collect is:
This includes personal details, information about your mental health or usage details (for example when you log in and which pages you viewed).
We do this in order to make the platform work (for example, in order to show you which pages you have viewed or to communicate with your supporter), and also to better understand how it is being used so that we can keep improving.
If you would like to know more, you can read our full privacy notice at any stage by visiting your help centre. Or by using the link at the bottom of every page.
To commit to getting the most out of your program, please .
The client undertakes:
- I take full responsibility for working through Silvercloud at my own pace and choosing the activities I do.
- I understand that review sessions will be completed online.
- I understand that I may receive reminder texts or emails from the programme.
- I understand that my GP will be informed, via letter, that I will be accessing online support and given a summary of your review sessions.
- I understand that my supporter will log-in as agreed to review my work and will only be able to see the material I share with them.
- I understand that Silvercloud is not an emergency support programme.
- I will inform my supporter if I feel my difficulties are worsening, or if I have any concerns about being able to keep myself safe between sessions. If I need support between sessions I can contact the Samaritans (available 24 hours, on 116 123, or via text: 07725 909090, or email jo@samaritans.org), or the NHS Mental Health Support Line 0800 028 8000 (at weekends and between 5pm and 9am Monday-to-Friday).
- I will inform my supporter if I am unable to attend a review session or if I wish to stop using the service.
- I agree to complete questionnaires about some of the difficulties I may be experiencing, in order to support my treatment
The supporter undertakes:
- I will not solve your problems for you
- I will help you to develop the skills and tools to manage your difficulties
- I will treat you with respect and consideration
- I will regularly review your progress
- I will hold your information as confidential within the service, and that at the end of our work together a brief report summarising our sessions will be sent to you and copied to your GP.
- I may need to disclose information to an appropriate professional person if there is a concern for your or another person’s safety, including any children.